Hosting & Support

HelpAll of our hosting and support packages are priced for small-business and are designed to fit in-between conventional hosting providers (such as Bluehost) and enterprise-level Managed WordPress Hosting such as, WP Engine or Synthesis. As such they cost a fraction of the price, particularly given that they cover you for 5 managed sites and unlimited self-managed sites (see other options in Choosing a Web Hosting Company) .

Note: Reseller hosting is not allowed. You are only covered for sites that you or your company owns.

Instructions for current support customers

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Why purchase a WP Academy Support or Hosting Contract?

WP Academy support services are just a few bucks per month more than traditional hosting, and give you full support for all your WordPress sites. This includes things that are usually not covered in regular hosting contracts, such as recovery from hacker attacks, php and database errors on your site, theme customization issues, internet marketing advice, security assessments of your site, and $100 of professional backup software. By purchasing a support contract (and/or hosting all your sites with us), you can have peace of mind that your WordPress sites are going to be supported, backed-up and secure. Some of our customers choose to host their sites elsewhere but still maintain a support contract in order to access our support services (we support sites hosted elsewhere as well under this plan).

In addition, an active support contract is required to use our extremely affordable Virtual Assistant and Outsourcing Services.

Protection from hackers

The frequency with which WordPress sites are hacked is alarming, and there is no fool-proof protection against this. Keeping your WordPress installation updated and well backed-up is your best solution, and could make the difference between your site going down for a few hours at most, or catastrophic data loss. Sadly, very few WordPress site are properly backed-up and secure, and this is asking for trouble.

Why conventional (e.g. not-managed) hosting providers are generally inadequate for WordPress

  1. Conventional hosting providers (Bluehost, Hostgator, etc) backup sites on a weekly rotation (i.e. archives are only stored for a week). If your site gets hacked or phished, and you don’t notice for a week, you will not be able to restore from a prior safe backup, and will need to clean-up the site manually which is time-consuming and risky.  For the same reason, if you damage your site or accidentally delete files, and don’t notice for a week, you are out-of-luck.  Your valuable company data may be permanently lost.
  2. Conventional hosting providers consider WordPress as an “application”, and therefore provide limited support for it.  Some are better than others (Hostgator in particular is quite good). However, they will likely not help you from relatively common errors, such as corrupted files, theme installation issues, user errors, etc. If your site gets hacked, or if you make a mistake and take your site down, you could be on your own. You would need to scramble to find a programmer, and your site will be down during this time.
    Also note that if you get what’s called a “runaway process” (bug on your site or in your plugin) all hosting providers will shut down your site until you fix the problem.   If you are not a programmer, you will need to find one fast.
  3. If you don’t regularly upgrade to the latest WordPress version, and all your plugins, your site is vulnerable. Hardly anybody has the time to do this, and also upgrades have the potential to take your site down. If your website is your primary livelihood, you are risking major loss of income and/or embarasment.  Not to mention days (or weeks) of your time on the phone with your hosting company and sub-contractor.
  4. WordPress security is complex, and requires pro-active interventions. If you are technically inclined, you can certainly do it yourself, but most people won’t. And why would you anyway, when you can have it done by an expert at a cost of $15/mth, including hosting?

Do not take any chances with your WordPress websites security — do not be “penny-wise but pound-foolish”.  Some of our customers lost years of work before they came to us. Others spent months trying to fix problems with their sites that were related to their hosting, which we solved for them in a few minutes.  

Here is what is included in our WordPress Managed Hosting & Support Contracts

Support & Software

  • Host your sites with us, or elsewhere — same price.
  • Ticket support for all your hosting issues, with 24 hour (next business day) turnaround and a pager number in case of emergency.
  • Ticket support for many WordPress and internet marketing questions and issues, with 24 hour (next business day) turnaround and a pager number in case of emergency. If necessary we’ll sign-on to your site and attempt to fix the problem. No other low-cost hosting company supports WordPress plugin or theme issues –this puts WP Academy in the range of managed WordPress hosting, that usually costs $30/mth and up per domain.
  • Disaster recovery services for WordPress including hacked sites, PHP & database errors etc.
  • We will install and license a free copy of Backup Buddy Software on up to 5 of your sites to ensure proper backup, either under your hosting or ours. This is the web’s premiere WordPress backup solution. A good backup, stored off-site, is essential for disaster recovery and protection from hackers. Your license will be valid so long as you maintain an active support contract. We request you open either an Amazon Web Services or DropBox account for storing the backup, but this should either be free or very inexpensive.
  • We will perform a Security / Vulnerability Assessment of your sites, at your request every 6 months. This includes updating your WordPress and all plugins, and checking for major known vulnerabilities such as incorrect directory permissions, etc. We can also update your theme if desired.

Basic Plan (Managed WordPress) – $15/mth with term discounts (1-year: 10% discount; 2-year: 20% discount; 3-year discount: 30%)

  • “Virtually unlimited” domains, disk and bandwidth (see Usage Policy). Host all your websites under this plan.
  • Hosting powered by Hostgator, one of the largest and most reliable hosting companies on the planet. 99.9% uptime guarantee.
  • Your own cPanel (control all aspects of your hosting and emails, and cancel the service / move out your sites any time)
  • We’ll move your current website(s) to our hosting at no charge

Premium Plan Upgrade (Managed WordPress + Unlimited storage & bandwidth) – Add $8/mth

  • This add-on option removes the 10gb storage / 50gb bandwidth restriction on your hosting under the Basic plan.
    *** Our highest-value plan: Managed WordPress hosting for 5 sites, unlimited disk and bandwidth, and twice-yearly security / vulnerability assessment for under $25/mth! ***

Ultra-Secure Plan Upgrade (Proactive quarterly security assessment) – Add $5/mth

  • Under this plan we will do a quarterly proactive security / vulnerability assessment of your site (under the Basic plan, you need to initiate this yourself twice a year through a support ticket — we suggest you add it to your calendar).
  • Increases the limit of the number of sites covered to 10 (under the Basic plan you are covered for up to 5 sites)

Limitations on Support (Important)

  • We prefer to support you through our ticket system rather than telephone. In case of emergencies, however , feel free to call our support number (below). If you want a lot of live support you can join WP Live.
  • Support contracts are not designed for teaching you WordPress. In such an event we will direct you to the appropriate article or resource inside our very comprehensive WP Encyclopedia.
  • We do not guarantee resolution of theme-specific questions, plugin problems, CSS bugs on your theme, etc. For this you will need to use the support system created by the theme or plugin vendor. We will, however, login to your site and provide general guidance, which is often all that’s required (“second pair of eyeballs”). If we determine that your support request is beyond scope, we may direct you to our very affordable outsourcing services, that are only available to support contract clients.
  • The Basic Plan gives you up to 10gb disk and 50gb transfer bandwidth. If you need more, you will need to purchase the Premium Plan Upgrade. Note however, that you can easily pair up a WP Academy hosted site with an Amazon Web Services account to give you unlimited storage for very little money (we will show you how to do this).
  • Support contracts do not cover events that occurred prior to the subscription. For this we charge hourly $45/hr with an initial non-refundable $90 fee.


Purchase a Managed WordPress Support Contract or Managed WordPress Hosting Contract – from $10.50/mth with a 3-year prepay

Ordering instructions: this will start a recurring subscription. Payments will be made automatically from your authorized credit or debit card. You can cancel anytime by writing to us.

Order a Managed WordPress Hosting contract here – from $15/mth with term discounts

Note: We do not provide domain name registrations services. We recommend you use Godaddy or Namecheap (but any will do).  You can register your domain either before or after purchasing hosting, but make sure the domain is available first.  If you don’t understand domain and hosting, read this.

Order a Managed WordPress Support contract here – from $15/mth with term discounts